Qollek Terms of Service
Last Updated: 18 August 2026
Welcome to Qollek.
These Terms of Service ("Terms") govern your access to and use of Qollek.
By creating an account or using Qollek, you agree to these Terms.
1. ABOUT QOLLEK
Qollek is a collection management platform that helps users manage customers, payment requests, reminders, payment records and related collection activities. Qollek may provide features including: • customer management; • collection tracking; • payment reminders; • user-provided payment QR display; • customer-facing payment pages; • payment provider integrations; • payment status records; and • receipts or payment acknowledgements. Features may change as Qollek develops.
2. BETA SERVICE
Qollek may initially be provided as an Early Beta service. Beta features may: • change; • contain errors; • be added or removed; • experience interruptions; or • operate differently as the product develops. We may make reasonable changes to Qollek during the beta period to improve reliability, security and usability.
3. ACCOUNT RESPONSIBILITY
You are responsible for: • providing accurate account information; • maintaining the security of your account; • activities performed through your account; and • promptly notifying Qollek if you suspect unauthorised access. You must not attempt to access another user's account or data.
4. YOUR CUSTOMERS
You are responsible for customer information that you enter into Qollek. You must have an appropriate lawful basis to collect, use and communicate with customers whose information you enter into Qollek. Qollek must not be used to harass customers or send unlawful, deceptive, threatening, abusive or unauthorised communications.
5. PAYMENT COLLECTION
Qollek helps users organise and facilitate collection activities. Qollek is not a bank. Unless expressly stated otherwise for a particular regulated service, Qollek does not itself hold customer funds or operate as the financial institution receiving the underlying payment. Payments may be made directly to the Qollek user's selected payment account or processed through a connected third-party payment provider.
6. MY QR
The "My QR" feature allows a Qollek user to upload and display their own payment QR. The user is responsible for ensuring that: • the QR belongs to or is authorised for use by them; • the payment information represented by the QR is accurate; and • they confirm that payment has actually been received before marking a collection as received. Qollek does not independently verify a bank transaction made through a user-uploaded static QR. Where a seller selects "Received", this represents confirmation by the seller and should not be interpreted as independent verification by Qollek or a financial institution.
7. PAYMENT PROVIDERS
Qollek may integrate with third-party payment providers. Users choosing such integrations may also be subject to the provider's own: • terms; • fees; • eligibility requirements; • verification requirements; and • privacy policies. Qollek is not responsible for a third-party provider's availability, approval decisions, settlement times, fees or service interruptions.
8. PAYMENT STATUS
For supported provider-integrated payments, Qollek may update collection status based on information received from the payment provider. For manually confirmed payments, the status reflects confirmation made by the Qollek user. Users remain responsible for verifying their financial records where necessary.
9. WHATSAPP REMINDERS
Qollek may generate payment reminder or receipt messages and open them through WhatsApp. Unless Qollek explicitly provides an authorised automated messaging integration, the user is responsible for reviewing and sending the message. Qollek does not guarantee that a WhatsApp message will be sent, delivered, read or acted upon.
10. RECEIPTS AND RECORDS
Receipts, collection records and payment acknowledgements generated or displayed by Qollek are intended to help users manage collection activities. They should not automatically be treated as tax invoices, statutory accounting records, bank confirmations or professional accounting advice unless expressly stated otherwise. Users remain responsible for maintaining any records required for their business or applicable law.
11. ACCEPTABLE USE
You must not use Qollek to: • conduct illegal activities; • facilitate fraud; • impersonate another person or business; • upload payment QR codes you are not authorised to use; • mislead customers regarding payment destinations; • send abusive or unlawful communications; • attempt to access another user's information; • interfere with Qollek's security or infrastructure; or • use Qollek in a way that could materially harm the platform or other users. We may restrict or suspend accounts where reasonably necessary to protect Qollek, users, customers or the public.
12. SERVICE AVAILABILITY
We aim to provide a reliable service but cannot guarantee uninterrupted availability. Qollek may occasionally be unavailable due to maintenance, technical problems, third-party outages, security measures or circumstances outside our reasonable control.
13. USER CONTENT AND DATA
You retain responsibility for information and content that you provide through Qollek. You grant Qollek the limited rights necessary to host, process, display and transmit that information for the purpose of operating the service.
14. INTELLECTUAL PROPERTY
Qollek, its branding, software, design and original platform content are owned by or licensed to the operator of Qollek and are protected by applicable intellectual property laws. These Terms do not transfer ownership of Qollek's intellectual property to users.
15. FEES AND PAID PLANS
Certain Qollek features may be offered free of charge during beta. Qollek may introduce or change paid plans in the future. Where a paid plan applies, applicable pricing and material payment terms will be presented before the user purchases or subscribes to that plan.
16. THIRD-PARTY SERVICES
Qollek may depend on third-party services such as hosting providers, database providers, payment providers and messaging platforms. Use of those services may be subject to separate third-party terms. Qollek is not responsible for matters outside its reasonable control arising solely from third-party services.
17. DISCLAIMER
To the extent permitted by applicable law, Qollek is provided on an "as available" basis. Qollek does not guarantee that every collection will be successfully paid or that every reminder will result in payment. Users remain responsible for their business decisions, customer relationships and verification of financial transactions. Nothing in these Terms excludes rights or obligations that cannot lawfully be excluded.
18. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Qollek and its operator will not be liable for indirect, incidental or consequential losses arising from the use of Qollek. Any limitation in these Terms applies only to the extent permitted by applicable law.
19. TERMINATION
You may stop using Qollek at any time. We may suspend or terminate access where reasonably necessary due to: • serious or repeated violations of these Terms; • fraud or suspected unlawful activity; • security threats; • misuse of the platform; or • legal requirements. Where reasonably practicable, appropriate notice may be provided.
20. CHANGES TO THESE TERMS
Qollek may update these Terms as the platform develops. Material changes may be communicated through Qollek or other reasonable means. Continued use following the effective date of updated Terms may constitute acceptance where permitted by applicable law.
21. GOVERNING LAW
These Terms are governed by the laws of Malaysia. Any disputes will be handled subject to applicable Malaysian law and the jurisdiction of the competent Malaysian courts.
22. CONTACT
Questions about these Terms may be directed to: Qollek Website: qollek.com Email: support@qollek.com
By using Qollek, you acknowledge that you have read and agreed to these Terms of Service. See also our Privacy Policy.