Qollek Privacy Policy
Last Updated: 18 August 2026
Qollek ("Qollek", "we", "us", or "our") provides a collection management platform designed to help businesses and individuals manage customers, payment requests, reminders, payment records and related collection activities.
This Privacy Policy explains how information is collected, used, stored and handled when you use Qollek.
1. INFORMATION WE COLLECT
When you use Qollek, we may process information including: • Account information, such as your name, email address and login information. • Business information that you provide when setting up your Qollek account. • Customer information entered by you, such as customer names, phone numbers and payment-related details. • Collection information, including amounts, descriptions, due dates, payment status and collection history. • Payment method information necessary to enable supported integrations or display payment methods selected by you. • Feedback and support information that you voluntarily provide. • Basic technical and security information necessary to operate, protect and improve Qollek.
2. CUSTOMER DATA YOU ADD TO QOLLEK
When you add information about your customers to Qollek, you are responsible for ensuring that you have an appropriate basis to collect, use and provide that information to Qollek. Qollek processes this information to provide the features you request, including customer management, collection tracking, payment reminders and payment-related pages. You should only enter customer information that is reasonably necessary for your collection activities.
3. HOW WE USE INFORMATION
We may use information to: • Create and maintain your Qollek account. • Provide customer and collection management features. • Generate payment requests and customer-facing payment pages. • Facilitate payment reminders. • Record and display collection statuses. • Enable payment integrations selected by you. • Maintain security and prevent abuse. • Troubleshoot and improve Qollek. • Respond to support requests. • Review beta feedback and improve the product. • Meet applicable legal and regulatory obligations.
4. PAYMENT INFORMATION
Qollek may allow users to connect supported third-party payment providers or display payment QR codes provided by the user. Where a third-party payment provider is used, payments may be processed by that provider under its own terms and privacy practices. Qollek does not need your online banking password and you should never provide your banking password to Qollek. For the "My QR" feature, Qollek displays a payment QR supplied by the Qollek user. Qollek does not independently verify the underlying bank transaction. A payment may be marked as received by the seller manually.
5. PAYMENT PROVIDER CREDENTIALS
Where Qollek allows you to connect a supported payment provider, certain credentials may be required to enable the integration. Qollek takes reasonable technical measures to protect sensitive integration credentials. You are responsible for keeping your own Qollek account and third-party accounts secure.
6. WHATSAPP
Qollek may help users prepare payment reminders or receipts for sending through WhatsApp. Where Qollek opens WhatsApp with a prepared message, the Qollek user remains responsible for reviewing and sending that message. Qollek does not claim that a message has been delivered or read unless such information is actually available to Qollek through an authorised integration. WhatsApp is a third-party service and its own terms and privacy policies apply.
7. SERVICE PROVIDERS
Qollek may use trusted service providers to operate the platform, including providers for: • cloud hosting; • database and authentication; • file storage; • payment integrations; • security and infrastructure; and • other services necessary to operate Qollek. These providers may process information as necessary to provide their services.
8. DATA SECURITY
We use reasonable technical and organisational measures designed to protect information handled through Qollek. However, no internet-based service can guarantee absolute security. Users are responsible for protecting their account credentials and should notify Qollek if they believe their account has been compromised.
9. DATA RETENTION
We may retain information for as long as reasonably necessary to provide Qollek, maintain legitimate business records, resolve disputes, maintain security and comply with applicable obligations. Where appropriate, information may be deleted or anonymised when it is no longer reasonably required.
10. YOUR RESPONSIBILITIES
If you use Qollek to store customer information, you are responsible for using that information lawfully and appropriately. You should not use Qollek to send unlawful, misleading, abusive, threatening or unsolicited communications.
11. YOUR RIGHTS
Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction or other appropriate action. Requests may be submitted using Qollek's official contact details. We may need to verify your identity before completing certain requests.
12. CHILDREN
Qollek is designed primarily for business and collection management purposes and is not intended to knowingly collect personal information from children without an appropriate lawful basis.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy as Qollek develops. When material changes are made, we may update the "Last Updated" date and provide additional notice where appropriate.
14. CONTACT
For privacy questions or requests, contact: Qollek Website: qollek.com Email: support@qollek.com
This Privacy Policy should be read together with Qollek's Terms of Service.